Frequently Asked Questions Q. Can I book any accommodation listed on this site online? A. Yes you can, all you need to do is select the accommodation you like and input the date required. The system will provide you with all the costs and any extras you require such as transfers, all you then need to do is confirm the booking and await email confirmation via email which usually takes 2 - 3 minutes.
Q. How do I pay for my booking? A. Once you have confirmed your booking, our reservation team will call you straight away to run through and confirm your booking. They will then take payment by debit or credit card over the phone Q. When will I receive my voucher?
A. As soon as your payment is processed, the voucher will be emailed to you. Q. Can you help me find and book flights?
A. You can always call our reservation team on 0844 815 5 815 and we will be happy to arrange the flight for you. Q. What happens if I need any assistance before or after I travel?
A. If you need any assistance prior to your travel date, you can always call our support team on 0844 815 5 815. If you need any assistance while you are in the resort, you can call our local support team on (0090) 256 813 6714. Q. What happens if I have a complaint?
A. When are you at the accommodation, any complaints you have must be directed to our office in Altinkum on (0099) 256 813 6714. Our support team will help you to resolve your complaint straight away. If you have any complaints prior or after you have travelled, you can contact our office in UK on 0844 815 5 815. Q. How far from the accommodation are the main beaches, restaurants & bar areas?
A. All beaches, restaurants and bars including Dolphin square area are within 5 minutes travel by car. All accommodation complexes have a free courtesy bus from your apartment to these areas every hour daily. If you fancy walking it will take approx. 20 mins.
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